In the last three decades, technology has become increasingly important to how businesses run and the products and services they offer to their clients. The digitalization movement is currently accelerating, and organisations who are open to change can see productivity advantages never before seen thanks to the newest communication platforms, connection, and telephone technology.
We understand that implementing changes in any company can frequently feel like a difficult task. This is particularly true in industries with strong compliance requirements and pressure to perform well, like care. Bells IT support has provided trustworthy, proactive IT support and tactical, customised tech solutions to dentists around the South East since 2016.
Using technology to its fullest potential necessitates a committed and competent IT partner that can adapt cutting-edge solutions to your company’s processes, limits, and eccentricities. However, in our experience, many providers are not up to the task and frequently adopt a templated approach that ignores the pressures peculiar to the business and the distinctive situations their clients face. Some even fall short in their fundamental responsibilities as IT service providers, leaving their consumers to struggle with shoddy, prone to outages technology that reduces productivity.
Your IT plays a crucial supporting role in providing dental treatment. It guarantees that your staff resources are used as effectively as possible and should assist your compliance goals by guaranteeing that patient records are managed in a way that complies with both UK-GDPR and CQC standards. We are aware that reliable technology is essential to your ability to deliver services, with continuous uptime making it possible for your staff to provide the best possible dentistry. We’ve put up a list of the top 5 ways IT companies let their clients down and what we do differently to assist you in deciding whether Bells would be a better fit for your dental practice.
Issues that keep coming up and unhelpful support
Recent studies show that downtime costs businesses an average of £1296 per day, with effects ranging from short-term revenue loss to long-term reputational harm. Despite this, some service providers do not adequately maintain the infrastructure of their clients, and some (although less frequently these days) do not include proactive remote maintenance as a part of their service. When an issue does occur, it’s crucial to have access to round-the-clock help, supported by competitive response time assurances and a commitment to addressing disruption as rapidly as feasible. Once more, a lot of service providers fall short in this area, frequently utilising inflated response-time claims to entice new clients when they lack the resources or the desire to back up such assertions.
The Bells IT approach
Our comprehensive managed service covers a range of solutions, such as public and private cloud services, on-premise servers, telephony, business broadband, and more. Our support plans prioritize proactive measures to prevent system downtime, including continuous monitoring of network health and rigorous patch management. As part of our partnership, we’ll evaluate your digital infrastructure at the outset and provide a realistic costed list of actions that complement your business processes. In addition, we maintain a vast inventory of hardware to ensure timely resolution of common issues.
If problems do occur, our helpful support staff will be available to help you whenever you need it, around-the-clock, with reasonable average response and resolution times of 30 minutes and 105 minutes, respectively.
Support that is rigid and not economical
Poor value for money is a common reason given by businesses for switching IT providers. Many service providers fall short of proving they can bring value to an organisation, frequently presenting their offering in a strict, unyielding manner that is out of step with the financial limitations their clients face.
The Bells IT approach
Recognizing the unique IT requirements of businesses, we offer a flexible approach to IT support that can be customised to meet your needs. Whether you require short-term auxiliary support for a specific project or comprehensive management and maintenance of your IT infrastructure, we can create an agreement that aligns with your business goals and budget. Our focus is on helping customers plan for the future by providing IT spending forecasts that balance immediate expenses with long-term benefits, prioritising ROI in every solution we recommend.
Companies never stand still, and we are aware of how crucial it is to have the technology available to support growth—particularly in the care industry. While we’ll take great care to get to know your company as it is right now, we’ll also make an effort to understand your growth goals in order to prepare the most cost-effective tech solutions and new devices prior to scaling, ensuring that your patients receive uninterrupted service.
With dependable solutions that improve office productivity and assistance that frees you up to concentrate on managing your organisation, our ultimate goal is to transform technology from an expensive burden to a revenue-boosting asset.
Little comprehension of the demands unique to a given business
Numerous companies offer a variety of goods and services, but they are unable or unwilling to address the unique issues faced by their customers in each business. It’s crucial that your provider understands the difficulties you’re under in industries with a high regulatory burden, like dentistry, so they can modify and design solutions to meet your compliance demands.
The Bells IT approach
We serve a diverse client base that spans across various industries, including both public and private sectors. Through this experience, we have gained valuable insights into the regulatory landscapes and proprietary software that are unique to each sector. This has reinforced our belief that IT solutions cannot be a one-size-fits-all approach, and instead, require a customised approach that caters to the specific needs of each industry.
We understand that as a dentist you need to have in place a reliable easy to use appointment management such as Exact or maybe Dentally? We also understand the importance of the use of devices like iPads with patient forms on them.
Another very important thing for dentist practises is the digital imaging software to display any X-rays on computer screens such as ExaminePro, DBS or Cliniview. Where the scans go into a device called a ‘Vista Scan Mini’ (or other types). The scanner image talks to the software, so it can be read and opened on the computer.
Cold and unhelpful communication
Making their clients feel supported and reassured is one of the main goals of any competent IT service. Sadly, some find it difficult to relate to their clients beyond the fundamentals of the contract, and when they do, they frequently overuse technical jargon.
The Bells IT approach
At Bells IT, we value building trust-based business relationships, and that begins with open and friendly dialogue. We take the time to get to know your team on a first-name basis, whether you have a small team of six or a larger one of sixty.
Although IT is our passion, we understand that your focus is providing exceptional dental care to your patients. That’s why we’ll always explain technology in terms of how it can benefit your business, rather than confusing you with technical jargon. We’ll also ensure your team knows how to utilise the technology at their disposal effectively.
We recognize that care providers have busy schedules and limited time for IT administrative tasks. That’s why we offer services to manage software licences, correspond with vendors, handle system updates, and maintain your hardware, allowing you to concentrate on providing top-quality patient care. If you decide to switch to Bells IT support, we’ll coordinate the handover process, including communicating with your existing provider, to ensure a seamless transition.
Bells IT Support – Strategy-driven IT for businesses across London and the South East
Based in Dartford, Kent, Bells IT support delivers a full-suite of IT services to businesses across London and South East. Our small and dedicated team is friendly and knowledgeable, with expertise in a wide range of disciplines, including cloud solutions, business connectivity, cybersecurity, business telephony, and audio-visual solutions.
Our SLA-backed managed IT services are at the core of our offering, providing remote monitoring, comprehensive data backup, and 24/7 support as standard, for ultimate peace of mind. We are driven by strategy, and our IT support can help your business thrive. Contact us today to learn more about our services.