The modern workplace is extensively digitalized, which has added complexity and processes on top of all the benefits that the digital age has brought. Some digital technologies that were designed with efficiency in mind unintentionally cost time and money.
Every organisation in the world relies on data of some type, and that data is stored in a variety of apps and databases, each of which serves a different purpose.
Getting more done with fewer resources is the unwritten law of the modern workplace. Your life shouldn’t be more complicated because of technology. To integrate your digital environment, introduce business process automation.
Business Process Automation – What is it?
Business process automation has transformed the workplace by enhancing tasks that would have otherwise required only manual labour. Nearly everything we do at work has a series of steps that assist us accomplish our final goal as precisely and regularly as is practical.
Business process automation is governed by the same set of rules. A series of pre-scripted actions will subsequently take place after a trigger action, whether intentional or caused by an earlier human activity, saving the time-consuming effort of manually performing that extensive list of procedures.
But don’t worry—you still have the upper hand. To make sure of this, you can define your own parameters, to which the automation will respond.
Given the continually increasing technological presence in our workplaces, making use of all the resources the technical landscape has to offer is imperative.
Do you find this appealing?
Could what BPA has to offer help you?
Why would you want it, where can it help you?
Let’s look at a real-world example of business process automation in action and then dissect it to see what it helped with. Business process automation can revolutionise your workplace in many ways.
For instance, a business is growing and beginning to gain popularity on social media. Every day, the organisation receives hundreds of tweets, which can easily divert attention from necessary work (a team member must constantly be logged in and out of Twitter to “like” the message and “follow” the potential customer). A substantial portion of your workday is spent on this simple but wholly manual task.
When the team member in charge of the social networking channel is swamped with the sheer volume of tweets on top of his regular obligations, this type of operation has led to some present and future clients being neglected and replies being delayed. This gives the customer the choice to purchase their service or goods elsewhere, or, even worse, they can publicly express their annoyance at being “ignored” on social media, which will reflect adversely on the business.
In this case, business process automation can be useful.
The organisation uses business process automation to lessen the stress the staff is experiencing as a result of the tweets (Power Automate by Microsoft). You may set up a flow in Power Automate that follows the prospective client, responds to them, and adds them to a spreadsheet that is then sent to you automatically for approval.
Power Automate in this instance allowed the team member to return to work without having to spend the majority of their time on tedious tasks.
Business process automation enables you to guarantee that the fundamental tenets of a successful business are upheld, that time is effectively managed by letting your employees complete the tasks they were hired – and trained – to do, that human error is reduced by handing off some tasks to technology, that levels of collaboration are increased by giving you more control over project management and deadline setting, and – in my opinion – that most important of all, that your employees are doing what they were hired – and trained – to do.
Want help to make your business more efficient?
If you are a business based near Dartford or in and around Kent please get in touch with us at Bells if, after reading this post, you believe you might benefit from automating some of your business processes. Also, any technical problems or suggestions you may have can be addressed by our team of professionals.